How do I cancel my order?

No worries. If unfortunately you have to cancel your order, please do so within 2 hours of placing the order an email to contact@stayclassy.in, because our dispatch is uber-efficient and does not kid around. We will Deliver the same item you will order hence in this situation refund/replace of order will not take place.

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

I wish to change my order, Will it be possible?

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at contact@stayclassy.in within 2 hours of placing the order. Our customer care team will have you sorted with all possible customized solutions.

Refund & Replacement Policy :

When the order is delivered to you, the proper video and photos of the order must be taken on the same day with time and date. If you do not provide proper data then the product will not be eligible for refund and replacement.

After opening packaging of the order, if any fault or mistake is found in your order, immediately reach out our support team via our official email address (contact@stayclassy.in) within 24 hours. If any fault is reported after 24 hours, then your order is not eligible for refund or replacement.

As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them. Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account within 10 working days from the date of received of order. (As per Bank/Payment gateway norms.) Refund of shipping charges is not applicable.

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

1. If you have mistakenly selected the wrong model or wrong design while placing the order, it is not possible to replace the order.

2. Any product that exhibits physical damage to the box or to the product

3. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

4. Any product that does not have the UPC (Universal Product Code) along with its original packaging.

Incase of dissatisfactions of product(s) please share some photographic/videography evidence of received product to our Support Team.
Once our quality team will check and confirm the issue refund or replacement of product will initiate within 48 hours.

Shipping Charges won’t be refunded if you don’t accept the parcel.

Note:- Refund amount will be credited in your account within 5-9 working days..