Refund, Replacement & Cancellation Policy

At StayClassy, every order is custom-made with care. Please read our policy carefully before placing your order.

Order Cancellation & Modification

We begin processing orders immediately after they are placed. Therefore, cancellations and modifications are only possible within a limited time.

Order Cancellation

You may cancel your order within 2 hours of placing it.

Order Modifications

You may request changes to the following details within 2 hours of placing your order:

• Shipping Address

• Pincode

• Mobile Number

• Email Address

Please Note:

• Products cannot be added, removed, or changed after an order has been confirmed.

• Requests received after the 2-hour window cannot be accommodated as production may have already begun.

How to Request

To cancel or modify your order, email us at:

📧 contact@stayclassy.in

Please include your Order ID in the email for faster assistance.

Customer Support Policy

For security and faster resolution, all order-related requests must be made via our official email only.

Requests sent through Instagram, Facebook, WhatsApp, or other social media platforms may not be monitored in time and cannot be treated as official support requests.

StayClassy is not responsible for missed messages or delayed responses on social media.

Refund & Replacement Policy

We are committed to delivering premium-quality products. If your order arrives damaged, defective, or incorrect, we are happy to help.

To be eligible for a refund or replacement:

1. Record an Unboxing Video

A clear 360° unboxing video must be recorded from the moment the sealed package is opened.

The video should clearly show:

• The unopened parcel

• Opening the package

• The product received

• Any visible issue or damage

2. Report Within 24 Hours

Email us within 24 hours of delivery with:

• Your Order ID

• Clear photos

• Unboxing video

• Description of the issue

Email: contact@stayclassy.in

Quality Verification

Every refund or replacement request undergoes a quality inspection by our Quality Control (QC) team.

If approved:

• Refund or replacement will be initiated within 48 hours after verification.

Printing & Color Variations

Our products are individually printed using advanced printing technology.

Slight variations in color, brightness, or print appearance may occur due to:

• Screen settings

• Lighting

• Printing process

Minor color differences are considered normal and do not automatically qualify for a refund or replacement.

Each request will be evaluated by our QC team.

Order Query Time Limit

Any order-related issue must be reported within 30 days from the order date.

Requests received after 30 days may not be accepted as order records are no longer maintained beyond this period.

Incorrect Shipping Information

Please ensure all shipping details are accurate before placing your order.

Refunds or replacements will not be provided if incorrect information was entered, including:

• Wrong address

• Incorrect pincode

• Incorrect mobile number

• Incorrect customer details

If the shipment is returned to us (RTO - Return to Origin), we can arrange a re-dispatch after it reaches our warehouse.

Additional shipping charges will apply for re-dispatch.

Non-Eligible Refund & Replacement Cases

Refunds or replacements will not be approved in the following situations:

• Incorrect phone model selected by the customer.

• Wrong design selected during purchase.

• Change of mind after delivery.

• Customer does not like the product or print preference.

• No valid unboxing video provided.

• Insufficient photo/video evidence.

• Issue reported after 24 hours of delivery.

• Product has been used, damaged, or altered after delivery.

• QC team determines the product meets our quality standards.

Delivery Attempts

Our courier partners make up to three delivery attempts.

If the customer is unavailable, refuses delivery, or fails to coordinate with the courier, the order will not qualify for a refund or replacement.

Refund Processing

Once your refund request is approved:

• Refunds are processed within 4–5 business days

• The amount will be credited to the original payment method used during checkout.

Depending on your bank or payment provider, additional processing time may apply.

Delivery Timeline

Estimated delivery:

5–9 Business Days

In rare circumstances such as weather conditions, logistics disruptions, or unforeseen operational delays, delivery may take up to 20 days.

If your prepaid order is not delivered within 20 days due to reasons attributable to StayClassy or its logistics partners, you will be eligible for a full refund.

Frequently Asked Questions

Can I cancel my order?

Yes. Orders can be cancelled within 2 hours of purchase.

Can I change my shipping details?

Yes. Shipping address, pincode, email, and mobile number can be updated within 2 hours of placing your order.

Can I change or add products after ordering?

No. Once an order is confirmed, products cannot be changed or added.

How do I request cancellation or modifications?

Simply email us at contact@stayclassy.in within the 2-hour window.

Is an unboxing video mandatory?

Yes. A complete unboxing video is mandatory for all refund and replacement requests.

When should I report an issue?

Please report any issue within 24 hours of delivery along with clear photos and the unboxing video.

What happens if I don't provide proof?

Without sufficient evidence, we will be unable to process a refund or replacement request.

How is a refund or replacement approved?

Every request is reviewed by our Quality Control team. If approved, the refund or replacement process begins within 48 hours.

Why might the product color look slightly different?

Minor variations may occur due to printing techniques, lighting, or screen display settings. All claims regarding print quality or color differences are reviewed individually by our QC team.

What if I entered the wrong delivery address?

Orders with incorrect shipping information are not eligible for a refund. If the package is returned to our warehouse, we can re-dispatch it after payment of the applicable shipping charges.

Our Commitment

At StayClassy, we strive to deliver premium-quality products and exceptional customer service. If you experience any genuine issue with your order, our support team will work with you to resolve it as quickly and fairly as possible.